GENERAL TERMS OF PURCHASE
1. Order
9.4 What information is shared and for what purpose?
9.4.1 Payment service provider
- So far no regular newsletters
1. Order
- After we receive your order, we will confirm your order and send an automatic order confirmation to the e-mail address you provided.
- Read the order confirmation carefully after you receive it and check that the order confirmation is the same as your order. If there is an error in the order confirmation, you should contact us immediately via e-mail at lenastrengart@gmail.com.
- We reserve the right to cancel all or part of your order if the product you ordered has run out
- Normally our delivery time is 2-10 working days. NOTE! Orders placed on weekends are sent no later than the following Monday.
- If delivery is delayed (and we have not announced a longer delivery time), please contact us via email: lenastrengart@gmail.com.
- All e-commerce prices are in euros and all prices until further notice VAT free
- We reserve the right to change prices due to changes in supplier prices, price errors in the price list and incorrect prices due to incorrect information.
- When you buy products from our website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you receive the product you ordered.
- You must state that you are exercising your right of withdrawal. The message should be sent to us at lenastrengart@gmail.com. Your message must contain your name, address, e-mail address, order number and which products are covered by the return.
- You are responsible for the return, delivery and condition of the products upon return. The products must be sent well packaged and in the original packaging.
- We reserve the right to deduct an amount corresponding to the depreciation compared to the product's original value if the product has been used or damaged.
- Custom products that are tailored to you or have a clear personal preference.
- We will inspect all products before sending them to you. If the product is damaged during transport or if the product is otherwise defective or defective, we undertake to repair the defect free of charge in accordance with current consumer protection legislation.
- You must always contact us for approval before returning a defective product.
- The complaint must be sent immediately after the error is discovered.
- Any errors and deficiencies must always be reported to lenastrengart@gmail.com, where you state your name, address, e-mail address, order number and a description of the error.
- If we are unable to correct the defect or deliver a similar product, we will refund the payment in accordance with Consumer Protection Act.
- We reserve the right to reject a complaint if it turns out that the product is not defective in accordance with current consumer protection laws. In this case, we will follow the instructions from the Consumer Disputes Board. See www.kuluttajariita.fi
- We take no responsibility for consequential damages caused by the product.
- We take no responsibility for delays / errors due to uncontrolled circumstances at the company (force majeure). These circumstances may include, for example, a global pandemic (COVID-19), a labor dispute, a fire, a war, a government decision, a reduced supply of a supplier or non-existence.
- We reserve the right to make printing errors on this page and in the final sale of products. We do not guarantee that the images will reflect the exact appearance of the products, as some color differences may occur depending on the screen, photo quality and resolution. We always do our best to show the products as accurately as possible.
- Our online store uses cookies. They collect information about the user's behavior on our website, as well as the user's browser, computer operating system and screen resolution. Cookies help us to give our customers more targeted advertising and do not affect a user's computer or files. You can disable cookies in your browser settings, but disabling them may affect the functionality of our website.
- By shopping in the LenaStrengArt online store, you accept our privacy policy and the processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We will never sell or transfer your information to third parties without legal basis.
- LenaStrengArt is responsible for the processing of your personal data that you have provided to us as a customer. We process your personal data in order to process your order and when you request newsletters or promotional offers - to tailor marketing to your individual needs.
- The information below is a summary of how we store and process your information in accordance with the Privacy Policy (GDPR).
- Personal information is all information that can be directly or indirectly linked to a natural person.
- In order for us to process your order and answer any questions you may have about your order (customer service), we register your first and last name, address, telephone number, e-mail address, IP address and purchase history.
- Your information will be retained as long as we have a legal basis to process your information, for example to fulfill an agreement between us or to comply with a legal obligation under the Accounting Act, for example.
- Upon purchase, your personal information will be processed to fulfill the agreement with you.
- Marketing, campaigns and similar posts are done with your consent
9.4 What information is shared and for what purpose?
9.4.1 Payment service provider
- When purchasing, the information is shared with the payment service provider. The information includes first name, last name, address, e-mail address and telephone number.
- If you choose to pay by invoice, the payment service provider's personal ID is also saved. The information is stored to complete the purchase and to protect the parties from fraud.
- We use payment service providers (payment services): Credit Cards, Pay Pal and Apple Pay. In order to provide you with payment methods, we may provide your personal information in the form of contact and order information in connection with the purchase transaction so that they can assess whether you are entitled to their payment methods and tailor these payment methods to you. Your transferred personal data will be processed in accordance with the company's own privacy policy.
- In order for us to be able to deliver your order and fulfill our contract, we must share the correct information with the post office or a possible shipping company. The information shared is first name, last name and delivery information. An email address and a mobile number can also be shared for delivery notifications.
- So far no regular newsletters
- If you have decided to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers related to marketing purposes.
- You have the right to receive extracts from all personal information we have about you. The extracts are delivered in electronically readable form.
- You have the right to ask us to update incorrect information or supplement incomplete information.
- You can request deletion of your information at any time. There are some exceptions to the right to delete, as if it were to be retained because we have a legal obligation (according to the Accounting Act, for example).
- LenaStrengArt is responsible for storing and processing personal data in the online store and that the rules are followed.
- We use industry standards such as SSL / TLS and one-way hash algorithms to securely store, process and transmit sensitive information such as personal information and passwords.
- We reserve the right to change the terms at any time. Changes to the terms will be published on our website. The changed terms will be considered accepted in connection with your orders or visits to our website.
- If the dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the Appeals Board, see www.kuluttajariita.fi. Residents of non-Finnish EU countries can submit a complaint online via the European Commission's Dispute Resolution Platform, see http://ec.europa.eu/consumers/odr
- In the event of a dispute, we will follow decisions from the Consumer Disputes Board or the corresponding dispute resolution body.
- Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Finnish law and legislation.